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5th Annual Customer Experience Management Summit

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Date: 07-Oct-14 to 09-Oct-14
Location: To be Confirmed / Barcelona / Spain
Category: Banking, Finance & Investment Healthcare & Pharmaceuticals Travel & Tourism Retail Conferences & Trade Fairs Telecommunications

The 5th Annual Customer Experience Management Summit will provide a platform for you to explore all things CEM, such as Big Data, Churn Reduction, improved Customer Centricity, omni-channel strategies and much, much more!
Here you will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, on the entire customer journey, not individual experiences, and at the same time discuss how to empower sales, support, customer service, and marketing to work together to create a unified, reliable experience, and provide real customer service “secrets” on how to outline the customer experience you want to deliver - for CEM Professionals in the Banking, Retail, Pharma, Telecom and Travel industries!

Visitors

Who will I meet there?
Participants will be Vice Presidents, directors and senior professionals involved with the Customer Experience Management, B2C & B2B Integrated Marketing, 1to1 Relationship Marketing, Marketing & Customer Analytics, Segmentation Best Practices, CRM Delivery, Customer Experience Management, Social Media & more…

Exhibitors

We limit the number of exhibitors at the event to ensure that the majority of attendees are industry professionals. The exhibitors who shall be there will be providing solutions to the issues facing CEM and new business initiatives

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