Customer Experience Management Summit Dubai
| Date: | 25-Nov-14 to 26-Nov-14 |
| Location: | To be confirmed / Dubai / United Arab Emirates |
| Category: | Travel & Tourism HR & Careers Retail Conferences & Trade Fairs Telecommunications |
To be customer centric is a journey, not a destination. With the advancement of new technologies opening up new ways of optimizing your customers’ experience now is the time to discover how to be future ready. Plan for what the next new thing will be. How will increased connectivity and mobile usage affect your contact with your client?
The Customer Experience Management Summit will bring together experts, from across industry verticals, to discuss the most current strategies and developments in the CE field. Don’t miss this opportunity to share your ideas and learn from the leading experts in the industry.
Highlights:
• Explore how to properly measure and leverage social media support for successful CEM programs
• Hear about how to achieve emotional customer loyalty
• Identify the best practices to develop successful service excellence in the era of competition
• Case studies by professionals from top companies: Du, FGB, ADIB, Ooredoo, Shangri-La Hotels, eBay, Microsoft
• Get inspiration on how to bridge effective strategies with the newest innovations in order to maximize your customer experience results.
• Case studies and insights into the future of Customer Experience Strategies, Online and Social Customer Management, Customer segmentation and Employee Engagement for improving customer experience management in Telecom, Banking, Airline, Hotel and Retail industries.
• Determine how to leverage customer segmentation to achieve your retention goals
• Analyze how to properly utilize new technologies to differentiate and reduce churn
• Find out whether big data or people data are more useful for successful loyalty and retention strategies
The Customer Experience Management Summit will bring together experts, from across industry verticals, to discuss the most current strategies and developments in the CE field. Don’t miss this opportunity to share your ideas and learn from the leading experts in the industry.
Highlights:
• Explore how to properly measure and leverage social media support for successful CEM programs
• Hear about how to achieve emotional customer loyalty
• Identify the best practices to develop successful service excellence in the era of competition
• Case studies by professionals from top companies: Du, FGB, ADIB, Ooredoo, Shangri-La Hotels, eBay, Microsoft
• Get inspiration on how to bridge effective strategies with the newest innovations in order to maximize your customer experience results.
• Case studies and insights into the future of Customer Experience Strategies, Online and Social Customer Management, Customer segmentation and Employee Engagement for improving customer experience management in Telecom, Banking, Airline, Hotel and Retail industries.
• Determine how to leverage customer segmentation to achieve your retention goals
• Analyze how to properly utilize new technologies to differentiate and reduce churn
• Find out whether big data or people data are more useful for successful loyalty and retention strategies
Visitors
he Customer Experience Management Summit is designed for Vice Presidents, Directors and senior professionals involved in:
Customer Experience Management, B2C & B2B Integrated Marketing, 1to1 Relationship Marketing, Marketing & Customer Analytics, Segmentation Best Practices, CRM Delivery, Customer Experience Management, Social Media & more etc., who would like to explore new ways of becoming more customer centric.
Customer Experience Management, B2C & B2B Integrated Marketing, 1to1 Relationship Marketing, Marketing & Customer Analytics, Segmentation Best Practices, CRM Delivery, Customer Experience Management, Social Media & more etc., who would like to explore new ways of becoming more customer centric.
Exhibitors
Is your company offering solutions or consulting services in the field of Customer Experience?
If so then the ability to meet senior decision makers from the industry represents a unique opportunity and extensive exposure to your brand. We value quality over quantity, and as such our clients that you will be networking with are strictly senior decision makers within their respective companies.
If so then the ability to meet senior decision makers from the industry represents a unique opportunity and extensive exposure to your brand. We value quality over quantity, and as such our clients that you will be networking with are strictly senior decision makers within their respective companies.
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