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Enhancing Public Sector Customer Service

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Date: 17-Mar-15 to 19-Mar-15
Location: Bayview on the Park / Melbourne / Australia
Category: Banking, Finance & Investment Real Estate & Property Management Conferences & Trade Fairs Companies

How is your organisation responding to increased customer expectations and demands?

The Enhancing Public Sector Customer Service Conference has been designed to help you tackle these challenges head on. Customer service experts from across the country will reveal the latest innovative strategies and approaches essential to the transformation of your customer service strategy.

You will learn how to:

* Optimise your multi-channel offering
* Make effective use of data for decision making
* Improve your workforce and culture strategy to recruit and retain staff
* Develop innovative strategies that drive efficiency and reduce costs

Featuring expert analysis from:

* Michael Pratt, Customer Service Commissioner, Department of Premier and Cabinet, NSW
* Brady Jacobsen, General Manager, Digital and Contact Centre Channels, Australia Post
* Peter Welling, Executive Director, VicRoads
* Mark Hassell, Chief Customer Officer, Virgin Australia + many more!

For more information or to register contact Criterion Conferences on 1300 316 882, visit www.governmentcustomerservices.com or email registration@criterionconferences.com.

Exhibitors

Michael Pratt, Peter Welling, Brady Jacobsen, Mark Hassell, Steve Griffin, Phil D'Adamo, Tarnya McKenzie, Michael Shumanov, Prem Victoria, Fiona Evans

Go to event website

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