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Customer Experience Management Forum 2015

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Date: 25-Feb-15 to 27-Feb-15
Location: Intercontinental / Sydney / Australia
Category: Conferences & Trade Fairs Companies

The inaugural Customer Experience Management Forum will address how to transform the future of customer experience in this new digital world. This forum will be a global gathering of senior decision makers and thought leaders in Australia. Hear solutions to key business challenges and exchange ideas with experts from around the region.

Attend Customer Experience Management Forum and hear evangelists share their experiences on how they switched from their existing strategies to evolve their operating structure to embrace new skills, gain from the practical insights to help raise your service levels to greater heights and to keep your eyes open to a new world of possibilities.

Visitors

This conference is dedicated to key decisions makers including C-level, Presidents, Managers and Senior Customer Experience Management Executives.

Exhibitors

Customer experience thought leaders including:
Lisa Macqueen, Business Transformation Expert, Automation Queen
David Francis, Head of Interactive, Blue Star Group
Tina Patterson, Head of Transformation - Business Processes, Bupa Australia & New Zealand
Lee Ussher, Social Media Brand Strategist, Buzz Web Media
Andrew Lamrock, Director Enterprise Intelligence, Call Journey
Ankica Elder, Online Communications Officer, Campbelltown City Council, South Australia
Jennifer Reddington, Head of Customer Experience Research & Data, Fifth Quadrant
David Heacock, Director, Cybertrack Consulting
Harriet Wakelam, Head of Customer Experience, Medibank
Amrita Bhattacharyya, Manager Customer Strategy, Metro
Alexandra Almond, Senior Consultant, Customer Experience Design, National Australia Bank
Nigel Prior, Customer Experience Practice Manager, IT Business Solutions, NEC
Karen Platt, Director, Customer Experience & Insight, Optus Business
Peter Strohkorb, CEO, Peter Strohkorb Consulting International
Jeff Carruthers, Managing Director, Resonate Solutions
Joe Hindmarsh, Northern Lead: Data & Insight Solutions, Salmat
Andy Fell, General Manager, Retail Banking Australia, St. George Retail Banking
Gerard Smith, Senior Manager - eBusiness and Contact Centre, Teachers Mutual Bank
Dori Miller, Business Design Manager, Design Practice, Telstra
David Fairfull, Managing Partner, We Are Social

Go to event website

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