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Customer Experience Transformation: Financial Services Nordics

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Date: 16-Jun-15 to 18-Jun-15
Location: IQPC / London / United Kingdom
Category: Banking, Finance & Investment Conferences & Trade Fairs

Over two days they will meet to discuss best practice initiatives, challenges and solutions. The event will look at customer experience in a strategic context and evaluate how businesses can use it to their competitive advantage.

Just some of the topics being addressed include:

- The future of digitalisation – what does this mean for the financial service companies of the future?

- How to deliver a first-class customer experience strategy across online and mobile channels

- Next Generation Technology assessments – from VOC, analytics, CRM and more

- Spearheading a customer-centric corporate culture – a top down approach

- Complaint handling, customer feedback management and improving the day-to-day relationship with customers

- The importance of emotional engagement – understanding customer behaviour as the foundation of your strategy

In addition, the pre-conference workshop day will drill down on customer analytics and omni-channel delivery.

Exhibitors

Lars Sjögren Executive Vice President Danske Bank Group, Jan Brantberg Head of Customer Relations Aktia Bank, Pia Fischer Corporate Bank Manager – Customer Experience Sparebank 1 SR-Bank, Elisabet Brodin Head of CRM SEB, Fredrik Sauter Country Manager Nordics American Express, Mia Ursin VP Strategy Nets, Filip Vitek Head of Customer Value Management Sberbank, Tuomas Manninen Chief Customer Experience Officer OP-Pohjola, Camilla Kerlauge Head of Insight and Market Intelligence Nordea,

Go to event website