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5th Annual Telecom Customer Experience, Loyalty & Retention Summit

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Date: 17-Aug-15 to 18-Aug-15
Location: Radisson Blu Hotel Sandton / Johannesburg / South Africa
Category: IT Conferences & Trade Fairs Telecommunications

Customer experience, Loyalty & Retention in Telecom is a critical factor in today’s competitive and connected global marketplace as customers have more presence, power and choice than ever before fuelling the need to invest more in customer experience management.

This event will bring together experts from Telecom industries to share experiences and discuss critical challenges and innovative ground-breaking strategies and tools that help to achieve seamless and personalized customer experience across the entire customer journey.

Visitors

• Eddie Moyce Chief Customer Experience Officer MTN SA

• Megan Ashman Former GM Customer Management MTN SA/Consultant Baobab International
• Masego Mathambo BTCL Botswana, GM Customer Care

• Bill Hearmon Chairman, 4G African Broadband Forum

• Pauline Warui, Safaricom, Kenya, Director Customer Care

• Tinyiko Seane Executive Head: Small and Medium Business Services Portfolio Management Telkom SA

• Maged Danial , Head of Customer Value Management, Mobinil

Exhibitors

Fexton was founded in 2010 and now manages over 100 events in up to 12 countries each year. Headquartered in India, we are currently active in Singapore, & the Middle East employing over 200 staff. We design and develop training courses, conference programs and forums intended for precisely targeted audiences.
We help companies around the world optimize their people and processes, steering to outstanding professional development and greater business outcomes. Through a highly positioned production method focused on research calls with end-users and major investors in the industry, our team is able to understand the current business concerns of today’s leading executives.

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