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20:20 Customer Experience Summit

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Date: 30-Jun-15 to 01-Jul-15
Location: etc. venues St Paul's / London / United Kingdom
Category: Banking, Finance & Investment Conferences & Trade Fairs

Key reasons to attend:

Hear from leaders like John Lewis, Thomas Cook, Transport for London, Everything Everywhere, Atom Bank and more

Get a cross-industry view on the big themes: creating customer centricity, digital transformation, building customer relationships, and the future of customer experience

Tailor your day to make a personalised programme with streams covering measurements, customer journeys, data, channels, loyalty, new tech and more

Network and learn from peers in our 15 discussion zones and 9 roundtables hosted by industry experts


More than just a conference...

Breakfast and Champagne Roundtables for cosy chats with our industry speakers on their top topics

Breakout sessions and themed table discussions throughout the day for focused conversations with like-minded delegates Peer-to-peer meetings providing quick-fire introductions and networking during refreshments

Evening reception with drinks, nibbles and prize draws to relax and unwind with your peers

Meeting requests and content sharing via the 20:20 Customer Experience Network so you can completely tailor your experience and get exactly what you want out of the Summit.




Exhibitors

Andrew Murphy - Retail Director - John Lewis, Mark Mullen - Chief Executive Officer - Atom Bank, Marco Ryan - Chief Digital Officer - Thomas Cook, Shashi Verma - Director of Customer Experience - Transport for London, Feilim Mackle - Sales and Service Director - O2, Ken Ardali - Director; International E-Commerce Business Development EMEA - Alibaba Group, Alex Chruszcz - Senior Director of Insight; Pricing and Data - ASDA, Jack Smith - Group Digital Director - New Look, Kenny Skelton - Digital; Insight and Brand Director - Spirit Pub Company, Ann Brown - HR Divisional Director - Nationwide Building Society, Mauro Oretti - Vice President; Marketing & Commercial - SkyTeam, Andy Edge - Commercial Director - Odeon & UCI Cinemas, Janet Lenz - Head of Customer Services - McDonald’s, Neil Lamb - Director of Partnerships & Advertising~ EMEA - Rovio Entertainment, Julia Sutton - Group Customer Data Strategy Director - HSBC, Celia Pronto - Marketing and E-Commerce Director - Ford Retail, Mike Walters - Product Director of Global Payment Acceptance - Barclaycard, Chris Annetts - Commercial Passenger Services Director - Heathrow Airport Ltd, Steve Whitty - Head of Customer Experience - Royal Bank of Scotland, James Backhouse - Marketing Director - Evan’s Cycles, Thomas Ableman - Commercial Director - Chiltern Railways, Sarah Fussey - Head of Marketing GB & Europe - Best Western Hotels, Gouy Hamilton Fisher - Director of Colleagues & Support - Timpson, Hannah Ngoma - Head of Customer Satisfaction - UKPN, Nilüfer Turhan - Customer Experience & Development Director - Turkish Economic Bank, Peggy Barthes-Streit - Head of mData - EE, Manuela Pifani - Head of Customer Strategy & Experience - Direct Line Group, James Leech - Service Lead; Argos Customer Services - Home Retail Group, Dominic Lavelle - Head of Products and Proposition - RWE npower, Matt Bell - Area Manager - citizenM Hotels, Sophie Birshan - Head of Analytics and Insight - John Lewis, Kerry Okikiade - Commercial Director - Firebox.com, Rav Seehra - Head of Digital - Heathrow Express, Jo Mayes - Head of Customer Data and Experience - Standard Life Group, Piet Mallekoote - Chief Executive Officer - Currence, Nicola Millard - Customer Experience Futurologist - BT, Dezelle Villanueva - Marketing and Communications Manager - Regent Street Association, Andreas Andreou - Commercial Director - Quidco, Dave Ellis - Head of Research and Insight - Heathrow Airport Ltd, Justin Stenner - Head of Technology - Heathrow Express, Konstantin Wolff - Founder and CMO - Payleven, Mostafa Gulam - Head of Technology - ATOC, Robin Christopherson - Head of Digital Inclusion - AbilityNet, Prof. Moira Clark - Director of the Henley Centre for Customer Management - Henley Business School: University of Reading, Philip Calvert - Founder - LifeTalk, Laura Chamberlain - Lecturer in Marketing - Aston Business School

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