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Customer Experience Management (CEM) in Telecoms World Summit 2015

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Date: 13-Aug-15 to 14-Aug-15
Location: Goodwood Park Hotel / Singapore / Singapore
Category: IT Conferences & Trade Fairs Telecommunications

Customer Experience Management (CEM) in Telecoms World Summit 2015 draws together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.

Visitors

*Within Telecoms Operators:

CEOs
CMOs
COOs
MDs/GMs
Directors/Heads/VPs/Senior Managers/Managers of:
Marketing
Customer Service
Customer Care
Customer Operations
Customer Loyalty & Retention
Customer Experience Management
Customer Analytics
Network Data Analytics
Finance-Billing
Customer Insights
Customer Life-Cycle Management
Call/Contact Centre
Product Management
Customer Satisfaction
Customer Insight/Research
User Experience
Experience Design
Customer Base Management
Customer Analytics
Brand Management
Innovation
Strategy Development & Planning
Security and Intelligence
Operations
M2M
*Within Vendors/ CEM Platform Providers/ Network Data Analytics Solution Providers/ Billing Systems Providers/ Cloud Computing/Social Media/Data Analytics Solution Providers/BSS, OSS & IT Technology Providers:

CEOs/GMs/MDs
Marketing Directors/Managers
Business Development Directors/Managers
Sales Directors/Managers
Plus:

Financiers
Lawyers
Consulting Firms
Industry Associations

Exhibitors

CEM Solution Providers, Data Analytics, Billing Systems, BSS, OSS, IT, Computer Software

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