Developing Effective Written Responses to Complaints
| Date: | 09-Dec-15 to 09-Dec-15 |
| Location: | etc. venues - the Hatton / London / United Kingdom |
| Category: | Education |
Annual figures from the Health and Social Care Information Centre show that there were more than 174,000 complaints about NHS care in 2013/14. This amounts to 3,300 per week or 470 a day.
Successive reviews have highlighted that complaint handlers can lack the necessary skills to deal with the range of issues which arise most frequently. The Care Quality Commission has also placed significant emphasis on evidencing comprehensive complaints handling procedures. In order to competently deal with complaints, NHS staff must be able to write an effective letter response.
Delegates will leave the day with the techniques and the confidence to respond effectively and efficiently to complaints through letters. Participants will also receive a course handbook for use as a reference tool in the workplace.
Successive reviews have highlighted that complaint handlers can lack the necessary skills to deal with the range of issues which arise most frequently. The Care Quality Commission has also placed significant emphasis on evidencing comprehensive complaints handling procedures. In order to competently deal with complaints, NHS staff must be able to write an effective letter response.
Delegates will leave the day with the techniques and the confidence to respond effectively and efficiently to complaints through letters. Participants will also receive a course handbook for use as a reference tool in the workplace.
Exhibitors
Sue Calthorpe
EIN News
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